Web Client Scanning gives "Invalid connection" error

replied on September 21, 2023

Hi Kyle,

Could you provide detail version for webaccess/desktop scanning and some creenshots when the error happened?

0 0

replied on September 22, 2023

The first error message, "Invalid Connection" pops up 6 times, then is followed by the "Object Reference..." message, then a final pop-up message of "Invalid Connection". This happens with three different trustees.

Here's one of the the error messages from C:\ProgramData\Laserfiche\Laserfiche Scanning\Errors:

System.NullReferenceException: Object reference not set to an instance of an object.
at Laserfiche.Connection.Web.WebAccessServiceBase.RetrieveAllTags(IWebAccessService service)
at Laserfiche.Connection.Web.WebAccessServiceMTOM.RetrieveAllTags()
at Laserfiche.Connection.Web.WebRepositoryInfo.get_Tags()
at Laserfiche.BatchProcessor.Scanning.ScanSettings.ReadTags()
at Laserfiche.BatchProcessor.Scanning.ScanSettings.ReadSettings(ITrusteeInfoProvider trusteeInfo, IRepositoryInfoProvider repositoryInfo)
at Laserfiche.BatchProcessor.Scanning.ScanningApplication.OnInitialize(ReadOnlyCollection`1 commandLineArgs)