Sue, this is likely a different issue. I believe Katy's issue is about not having a mail client properly registered so no emails can be sent. In your case, it sounds like you may have issues exporting the PDF.

Are you using the Windows or web client? Are you seeing any errors? It may be better to troubleshoot this issue with your Solution Provider and Tech Support.

Thanks Miruna!  She is using Windows client.  I did reach out to our vendor and we are going to reinstall and see if that works.  We are thinking the install may have gotten corrupt since it takes a very long time.

Thanks for responding.  I do plan on putting our solution on up once it gets resolved.  

Thanks again!! Sue