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Question

Edge Web Access Extension disabling for some users

Web Client

Updated September 12, 2023

asked on September 7, 2023

Dear Community,

We use Laserfiche Web Client Version: 11 (11.0.2106.3) and Laserfiche Web Access Extension: 1.4 on Edge Version: Version 116.0.1938.69 (Official build) (64-bit)

Environment: We use Citrix and VDI environment and over 1000 users.

For some reason, the Laserfiche Web Access Extension shows "This extension may have been corrupted" and then it disables the extension for some users. I suppose those users are the one really using it as well.

Is there anything I can check or are we using it incorrectly?

Kind Regards,

Gert

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Replies

replied on September 12, 2023

The extension is unnecessary and WebTools Agent should be used instead in Laserfiche 10.4.2 and higher.

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replied on September 12, 2023 • Show version history

Hi Miruna,

Thank you for the reply, do you perhaps have a link or white paper for this setup and how it works please?

I would need to see the ports for firewall rules and any configuration requirements.

Kind Regards,

Gert

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Asked September 7, 2023
Updated September 12, 2023
89 views