I'm very new to using Laserfiche as an admin and am sort of getting a crash course in how everything works. I'm in Records Management, so as part of the function of our office it's very important that we be able to utilize the RM functions in Laserfiche.

However, I'm running into a big problem that is preventing me from creating the structure I need for this new repository we're trying to build - I can't move files into a record series folder. I've checked permissions (both my own and on the folder), I've checked settings. I know it can be done because we have another department that incorporates moving files from an intake folder to a record series folder into their primary workflow (exactly what I'm trying to do), but when I try to put a new file into the test series folder I created, manually or via workflow, it just...won't. I'm sure I must be missing something obvious, but I'm stumped. What should I be looking for to solve this problem? Any help would be appreciated.