You are viewing limited content. For full access, please sign in.

Question

Orders not Processing in LF Forms

Laserfiche Forms

Updated August 23, 2023

asked on August 23, 2023

Hello, Laserfiche support!

We have a user whose orders are not getting processed since yesterday (attached image).

I checked the Service on the server and it shows that the Applications are in fact running.

Do you know what we might be missing here?

Orders not Processing in LF Forms.JPG (105.04 KB)

| Download

0 0

Answer

SELECTED ANSWER

replied on August 23, 2023

On the Forms server, you might need to restart the Forms Routing Service.

0 0

replied on August 23, 2023

Excellent that worked thanks so much!

...I must say I'm usually very wary of message boards as the perception for me is that no one will answer in time, but this has become my FAVORITE way to get help so far. You guys are AWESOME!!!! ^_^

Thanks again!

0 0

replied on August 23, 2023

Your Welcome.

This has happened to us enough times without anything being logged in the server's event logs as to what causes the Forms Routing Service to deadlock that I have created a scheduled task that stops/starts the routing service daily in the early morning.

1 0

Question

Question

Orders not Processing in LF Forms

Answer

Replies

Sign in to reply to this post.