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Question

Question

Custom Searches Won't Save with Shared Users and All Syntax is Missing

asked on August 9, 2023 Show version history

Hi all,

 Has anyone had issue with searches not saving anything in Laserfiche Cloud across Users? I've noticed that all of our Saved Searches are now with blank syntax (we also have some other Repository issues after the last reported incident).

Here's a simple case:



However, when the same search is accessed from the Assessing Department login (That this search is shared with) all Syntax is missing and reset...



I've also tried removing the Admin Group share (in case permissions were getting crossed). Unsure why nothing preserves.

Update: I've also tried creating a custom quick search:


Update 2: I am getting closer with this Syntax, it didn't like the double quotes.




It doesn't like dashes, example: 01-100-024


Update 3: Fortunately, I was able to create a Custom Search Filter for a temporary workaround using the following syntax that accepts Dashes and only returns folders within the desired department root:
 

{LF:Name~="%(SearchTerm)",
Type=F} & {LF:LOOKIN="\01. DEPARTMENTS\Assessing"}

 

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Replies

replied on August 9, 2023

We are working on reproducing this problem, it appears that the trustee attributes storing the saved searches are not being stored correctly. If possible, please open a support case so we can get the trustee attributes from you. For reference, a new bug has been filed (#476992).

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replied on August 10, 2023

Hi Robert,

 Where can I open a support case? 

 I ran into a very bizarre issue in which the folder wants to load, but is corrupted for one department (you can see the correct amount of folder checkboxes behind the 9016: field not found error)

 

LF_9016_clerk_CROP.png
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replied on August 14, 2023

Sorry for the delay. To open a support case, contact your Solution Provider.

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replied on August 9, 2023

The quotes in your update screenshot are Word "smart" quotes. The search syntax only expects straight quotes.

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