Question

Business Processes - Form Not Submitted Error

Laserfiche Cloud Forms Business Processes

Updated August 9, 2023

asked on August 4, 2023 • Show version history

This is on Laserfiche Cloud. I have an Accounts Payable business process that we have been using for nearly a year. It sees a few dozen submissions each day. I had not made any changes to the process in over a week, but suddenly today, nobody can submit their approvals. We get a basic error (attached) and I do not know where to look to resolve the issue.

This is not affecting other forms as far as I know (I have been able to submit some others without the error).

lf-error.png (20.22 KB)

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replied on August 4, 2023

Hi Michael,

A change was made shortly before 12:00 PM Pacific time to address this matter. Please see if your forms submissions are now going through properly.

Regards

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replied on August 4, 2023

Thanks Alexander. The issue is still persistent unfortunately. I suspect it’s because these are existing processes in the queue that need approval. We have 143 Accounts Payable processes likely experiencing this issue, and it would be a lot of work to have to resubmit those.

I did copy the business process and tried pushing a new invoice through there, which worked. Unfortunately that doesn’t help the existing processes however.

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replied on August 9, 2023

Re-uploading each attachment for any forms in process resolved the issue.

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replied on August 4, 2023

Hi Mike

This morning we had something similar happen where the form had an attachment, and that attachments name included a # in the name. Once we deleted the attachment, renamed it without the # and attached it again, it worked fine. Does your form have attachments? If so check the filenames.

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replied on August 4, 2023

Thanks Steve. I checked a few but it doesn't appear to be the case. The PDFs uploaded appear to have valid filenames.

lf-invoice.png (22.1 KB)

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Business Processes - Form Not Submitted Error

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