Question

Synchronization Emails in LF Forms

Forms

Updated August 11, 2023

asked on August 1, 2023

Hello.

We're having some email synchronization issues with one of our customers.

Our customer uses Windows accounts to connect to the Laserfiche repository.

The email addresses are entered in the properties, but they are not synchronized in the form, and I don't know why.

When we enter the email address manually in LF Forms, some time later, the value becomes empty again and we encounter email notification errors in our processes.

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SELECTED ANSWER

replied on August 3, 2023

Olivier,

It looks like you added the domain, but not the domain controller:

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replied on August 3, 2023 • Show version history

[FORMS]email doesn't work on windows account (It works for repository user). To get windows account information, you need to add your domain to Active Directory domain controller in forms configuration site, user authentication tab.

See more details in Laserfiche Server Authentication

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SELECTED ANSWER

replied on August 3, 2023

Olivier,

It looks like you added the domain, but not the domain controller:

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replied on August 7, 2023

Hello Miruna.

Sorry, I thought you had to fill in one or the other and not both. I'll ask my client to do it and get back to you as soon as possible.

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replied on August 11, 2023

@Miruna. You right. It seems to be working properly now. We're going to run a few more tests, but it looks like emails are now synchronized.

Thanks a lot.

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replied on August 1, 2023

Do you have the users syncing to Forms from the repository, or from Active Directory, or from Directory Server, etc.?

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replied on August 1, 2023

Hi Matthew,

First, thanks for your help.

Users are synchronized from laserfiche forms.

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Synchronization Emails in LF Forms

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