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Question

Question

Team can't Set Task Priority in cloud

Forms Laserfiche Cloud Business Processes
Updated July 21, 2023
asked on July 19, 2023

We have some use cases where we would like Team Managers to be able to manually set task priority on unassigned tasks that come into the team queue. However, this only seems to work if the team manager.  is given the Process Administrator role.  Can this be changed in a future release of cloud or am I missing something?

 

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Replies

replied on July 21, 2023

Hi, Shane, I tried to edit priority with a user as basic user role and non-team administrators, it seems work for me. Could you please tell me more details to reproduce your problem?

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replied on July 21, 2023

We have tested this in the customer's cloud system and our own. The below screenshot looks at a team queue. As you can see the only option is 'Assign to Me'. 

 

The user we are testing with is a Full user who is part of the team and has access to Process Automation. The only security setting I have seen that allows for the user to edit priority is the 'Process Administrator'

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