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Application Error AcroPDFImpl.dll_unloaded

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Updated October 23, 2023

asked on July 12, 2023

We are self hosted and I have one employee's computer that is crashing when she is generating pages. Attached is the evnet data. Any clues would be welcomed.

CrashEvent.PNG (73.56 KB)

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replied on July 12, 2023

Support can assist you to capture a crash dump when this happens, which will be very helpful in tracking down the cause. Something you could try on your own would be to upgrade or repair the Acrobat installation on the machine.

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replied on July 13, 2023

Acrobat will be addressed today. Hoping that is the issue.

Thank you for your reponse.

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replied on October 17, 2023

Katy, did you get this resolved? If so, how?

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replied on October 23, 2023

Apparently upgrading acrobat and/or unassociating the pdf to acrobat and letting it reassociate naturally helped. I haven't heard anything more from the user.

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Application Error AcroPDFImpl.dll_unloaded

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