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Question

Question

Desktop Client temp download location

asked on July 3, 2023

Is there a way to configure where Laserfiche desktop client downloads temp files like video and audio, so that when you click on those files they play in Windows Media Player.

 

Due to security changes we are implementing across all of our user's computers, Windows Media Player apparently can no longer access the default location that Laserfiche downloads these temp files to. If they right click and download to the desktop it can play but not from simply clicking in the client.

wmp error.png
wmp error.png (47.89 KB)
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Replies

replied on July 3, 2023

The user's computer is apparently Windows 11 and changing the default app to "Movies&TV" will "fix" the issue. Apparently this is an WMP issue on Windows 11 so this solution will suffice for now.

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