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Question

access was denied you can retry using a specific windows account

Forms Directory Server

Updated July 3, 2023

asked on July 1, 2023 • Show version history

We just restarted our servers and when they come up we are getting this error on the forms side

Laserfiche Forms has encountered a problem.

The Forms license fingerprint does not match this computer. This error may occur when ASP.NET Impersonation is enabled on the Forms site in IIS. [LFF5000-LicenseFingerprintMismatch]

All the Fingerprint files match but we cone access the application instance.- this error occurs when I click on Lookup for the fingerprint: access was denied you can retry using a specific windows account... has anyone seen this before?

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replied on July 3, 2023

Hi Dominique,

Try running showhwfp.exe on the forms server directly (you can find this in c:\program files\laserfiche\server on the LF app server) and compare the fingerprint this produces rather than trusting the lookup button in LFDS. I have seen instances where the lookup in LFDS silently fails and the browser autocomplete populates the fingerprint field so you 'think' it's worked, but in reality it failed.

Hope this helps!

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access was denied you can retry using a specific windows account

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