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Question

Question

LF mobile signs into Forms Web version

asked on June 27, 2023

Has anyone else seen this? I have multiple times. It seems like if you timeout in the app, then you resign in, instead of getting the mobile app, you get the web version. I have to tell my users to sign out again and sign in to fix the issue. Is this a known problem? 

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Replies

replied on June 28, 2023

Hi Lucas,

This is not the intended behavior, as you've guessed, but we don't see the level of consistency and persistence that you've described. If it's causing significant problems for these users, I recommend opening a support case so we can better understand your specific setup.

We have occasionally see a brief flash of the web version of Forms after logging in due to how login is implemented, and cases where it persists after initial login are even more rare, so that fact that it's occurring regularly for your users is unusual.

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