User Task Loop Solution Needed

asked on June 20, 2023

I am working with one of our departments and they are requesting a change that would be a great benefit to them. Unfortunately, I cannot wrap my brain around it.

The initial request is for a way to place a comment or status update on the instance without actually submitting a task. From my knowledge, of our version (10.4) at least, there is no way to leave a comment that would be viewable by other users without completing the task. The solution we presented involved a user task loop that would allow for them to input a comment and also not advance the instance forward. The issue with this solution is they do not want the new task to have a new due date. Once I create the new task after the comment, a new due date for the task will begin. The due date we are using is 3 days after the task assignment.

Is there a way to loop a task back to the same person and still keep the same due date?

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replied on June 20, 2023

Is there a step before this task? You could save the submission date of the previous step (which would be the same date as the assignment of the current task) to a variable and base the due date from this variable instead.

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replied on June 20, 2023

Thanks Chad! This is the same idea I was considering an option. What I was not sure of was how the system would behave for the subsequent task after I loop it around. In my head after I submit the task and it comes back to me a second time the system would use the first task as the previous step submission. Do you know If I am over thinking it?

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replied on June 20, 2023

If you put a field on the form assigned to the previous task called Submission Date with a default value of current date then it will set the current date when they submit and you can reference that date from the variable all throughout the rest of the process with the value it had upon submissions of that previous specific task.

Only catch is that the previous task must be a task where a user fills out an editable form, otherwise I am not sure if you can apply default values to read-only user tasks.

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