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Question

Question

timer catch event

asked on May 19, 2023 Show version history

Hello, I have a question on the timer catch event. I am trying to setup a form where once submitted, the recipient of the email has 3 hours to respond, if not I want the form to go to another group. Not sure how to do this. Can someone help with this?

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Replies

replied on May 19, 2023 Show version history

It would look something like this. Basically, when the timer reaches its deadline, the process moves down that path; otherwise, it continues along the original path.

Make sure you set the timer event to "Interrupt the attached activity" - this will take the task out of the first team's Inbox.

 

EDIT: small grammar correction

process_map.png
timer_catch.png
process_map.png (12.35 KB)
timer_catch.png (20.74 KB)
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replied on May 19, 2023

Thank you, worked perfectly.

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replied on May 19, 2023

I'm so glad! Could you please mark this as the correct answer when you have a chance?

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