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Question

Question

Importing folders and emails from web based Outlook to Laserfiche Cloud

asked on April 27, 2023

A client of ours is trying to import emails from their browser based Outlook into Laserfiche Cloud and it doesn't seem to want to work properly.  It acts like it will transfer into the new folder in the repository by showing the number of emails, but nothing happens.

Has anyone tried this successfully?

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Answer

SELECTED ANSWER
replied on May 3, 2023

If the customer is trying to import multiple emails at once, that is not supported. The addin is disabled when multiple emails are selected for desktop versions of Outlook but appears enabled in Outlook on the Web which is unexpected so we will look into why it does not show as disabled.

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