During our Server maintenance, we are going to unpublish the Forms and we would like to change the error message that the users will see to avoid getting a lot of support tickets sent in. Can that be changed easily?
Hi Judy,
You cannot change the error messages. They are defined in compiled code and are not exposed for modification through any configuration interfaces or files.
More feasible is something like temporarily modifying the Forms top banner with the message "CURRENTLY UNDERGOING SERVER MAINTENANCE - ERROR MESSAGES ARE EXPECTED UNTIL MAINTENANCE IS COMPLETE".
While I don't specifically know how to do that offhand, I've seen similar UI modifications before.
You could also block end users from reaching Forms entirely through use of temporary firewalls rules and such, though I suspect that wouldn't help on the support ticket front.
If we're talking about server or site-level maintenance, Microsoft has made it really easy to setup up IIS to block access to a site altogether:
So you wouldn't have to unpublish processes.
Thanks Miruna. This is what my boss has done and it has made it super easy.
In stead of unpublishing, I create another form and have it say "Sorry, this form is currently unavailable."
Then I change the "Starting Form" to point to the new form.