We are using Forms for many public-facing processes. The business process will send an automated email, for example a payment confirmation. If the email is going to a GMAIL account, it is being considered SPAM. I have tested one of the confirmation emails through a service that checks for how "spammy" it is and it comes back clean. It seems that this is happening regardless of the content of the email, with or without imbedded links, etc. Has anyone experienced this issue and found a way around it? We are disclosing in the submission pop-up to check junk/spam if the email does not show in the inbox, but we hate that there is an issue at all.
Question
Question
Gmail considering automated emails from Forms as SPAM
asked on April 21, 2023
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Replies
replied on April 21, 2023
When you tested for how spammy the email is, was that based solely on the content of the email? Because my understanding is that the metadata and the sending domain form a significant part of the signal that providers like Gmail use in their evaluation. Are these emails being sent from an address on your domain? Has your IT staff configured DKIM or SPF? Is this problem specific to Forms - i.e. if you send an unsolicited email to Gmail from your own account, how is it evaluated?
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replied on April 21, 2023
Google also has a form to request an evaluation, and the page also has a link to their sender guidelines https://support.google.com/mail/contact/bulk_send_new?rd=1
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