Question

Laserfiche Landscape Page Squeezed Into Portrait View

Laserfiche Scanning

Updated April 25, 2023

asked on April 19, 2023

We have a user that received a new laptop recently and is having problems with landscape pages. The pages get rotated correctly but the landscape page is squeezed into a portrait wide view. I'm guessing it's a simple setting we are missing but I've yet to find it. I'll attach examples of the before look vs the new look.

They are using Laserfiche Desktop version 10.4 - (LF Twain). The scanner is a Fujitsu Fi 7160. We are running Windows 11 on the laptop which I understand might be a problem however everything has been working fine except this piece of it.

Thanks,

Scott

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Answer

SELECTED ANSWER

replied on April 23, 2023 • Show version history

Hi Scott,

Are you using the Auto Rotate in Image Processing section or the similar function in your scanner? I checked the behavior on Desktop scanning 11 and it looks fine (Scan from rotated file in Windows file system). Can you upgrade the scanning to version 11 and try again?

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replied on April 25, 2023

Hey, thanks for this. The rotating was happening on the scanner side. We did make some adjustments on the scanner settings that worked. However after seeing your response, I decided to move the rotating over to Laserfiche and placed it below Image Processing. That is working as well so I'll mark your response as the answer.

Thanks again,

Scott

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Laserfiche Landscape Page Squeezed Into Portrait View

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