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Question

Question

Using import agent to import large pdfs

asked on April 12, 2023 Show version history

I have a user that is trying to use import agent to import large pdf's and generate pages by doing them in batches and having them run in the off hours. The pdfs are 2-3gbs in size. If they do it manually it obviously takes too long and there a lot of these pdfs. Is there a pdf size limit? They are receiving an error when trying to import using import agent. The work around for now is dragging and dropping and then selecting generate pages but they would rather have it done overnight, and it be finished by morning.

iaerror (2).png
iaerror (2).png (105.11 KB)
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Replies

replied on April 13, 2023

What is the exact version of Import Agent? What are you using when you drag and drop into the repository? Is the Windows or the web client? What version are they?

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replied on April 14, 2023

Import Agent: 10.4.0.193

Using File explorer to drag/drop into laserfiche

Using windows client

Laserfiche Version: 11(11.0.2103.223)

Thank you!

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replied on April 17, 2023

That's not running the latest patch for Import Agent, but it does have all the fixes we made for PDF page generation.

So at this point, it might be best if you open a case with Laserfiche Support and attach a sample document so we can dig into it some more.

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replied on April 13, 2023

Import Agent: 10.4.0.193

Using File Explorer to Drag/Drop into Laserfiche

Using Windows Client

Laserfiche Version: 11(11.0.2103.223)

Thank you!

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