Question

Completed Form did not save to repository as expected

Forms Audit Trail

Updated two days ago

asked on March 16, 2023

We have a Form process that saves as a document in their repo, and there was a brief period(about 12 hours) where some of the Forms didn’t save. The Form itself completes, no changes were made to the Form, and there’s no error generated. When I look at those submissions from that time frame in Audit Trail, I see the following…

All the submissions that were missing are listed here with succeeded set to false and no entry id or volume(volume is cutoff, but the ones that succeeded have default) listed.

Is there something further we can do to investigate the cause if we're unable to find any errors within Forms?

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Replies

replied on March 16, 2023

I would look at the Event Viewer logs of your Laserfiche Server for starters. I would also look at the logs of your Forms server.

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replied on March 16, 2023

Hi Courtney,

What is your Forms version including build number?

When you check the history in Forms Monitor page, is there any error log for that instance? Or can you find any error in Event Viewer under Forms? It's better to open a support case to check your issue.

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replied two days ago

Hi Courtney,

I encountered exactly the same problem as you and for my part, it was the URL of the main Forms server that was incorrectly filled in.

It said “serveurmain.” instead of “serveurmain” (without the dot).

I was able to find this information by looking at the log messages.

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Completed Form did not save to repository as expected

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