Question

Help with adding an external web service

Version 10 How To

Updated March 16, 2023

asked on March 14, 2023

We currently have a web service set up to send document info to an internal system. We are now upgrading to an external system which we also want to connect to via a web service. We have set up the web service in the admin console, however, we are unable to connect via Laserfiche (We can access the link via the browser on the same server).

error log:

<Message>A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 83.166.167.176:443</Message>
<Source>System</Source>
<HelpLink />
<Property name="ErrorCode">10060</Property>
<Property name="SocketErrorCode">TimedOut</Property>
<Property name="NativeErrorCode">10060</Property>

As we have not connected externally before, we are not sure if there is anything else we need to configure to allow the connection?

0 0

Replies

replied on March 15, 2023

I think the message your getting has your answer. Address 83.166.167.176 is unreachable on port 443. I can reach it on port 443 but your workflow (assuming this is in Workflow Admin Console) server can not.

Have IT take a look at the network. If you are hosting an external site and trying to access by the public IP instead of the internal IP you might have a loopback issue. In general it is not good practice to refer to your own public address from within and sometimes rejected, it is like trying to mail a letter to yourself.

Also test using a browser from the workflow server before configuring in workflow.

0 0

replied on March 16, 2023

The link we are using is external to our company. We have also tested the link via the browser on our workflow server and we can access that way. We have a proxy set up on our workflow server (the address has been added to the proxy to allow connection) and we had our networking team monitor traffic but they could only see our connection attempts from accessing the link via the browser.

0 0

replied on March 15, 2023

This is a Windows networking error code (https://learn.microsoft.com/en-us/troubleshoot/windows-client/networking/10060-connection-timed-out-with-proxy-server), so it's surprising that it appears to be specific to an application. That page does suggest that it's related to proxy settings, which could be configured differently. Is there a proxy server that Workflow should be using?

0 0

replied on March 16, 2023

We have set up proxy info on the server and are able to access the link via the browser. We have never made an external connection before as Laserfiche has only been used with internal systems. I wasn't sure if we needed to configure proxy info within the Laserfiche application?

0 0

replied on March 16, 2023

Browsers often let you set up a proxy separately from the main system proxy. This sounds similar to your situation: https://superuser.com/questions/489527/how-can-i-configure-proxy-settings-for-all-apps-system-ie-etc

0 0

You are not allowed to follow up in this post.

Question

Question

Help with adding an external web service

Replies

Sign in to reply to this post.