Hello,

When a Team is organized into multiple roles, I noticed there is no way within the reporting tools in Laserfiche Forms to view the breakdown of tasks in a team by roles.

This seems to be a gap in the feature when a process has a team large enough to be divided into multiple roles, the tasks being filterable to role subgroups is great; however, the problem that occurs with this design approach is now as a Manager or Supervisor there is no way to parse reporting between individuals in a role.

Imagine there is a Team of Administrators, and within the Team, there is a role for Clerks, Senior Agents, and Specialists. As a Supervisor, I want to be able to assign tasks from the queue for the whole team. However, from a reporting standpoint, I would want to see the pending tasks based on the roles that each process is tied to.

The only solution right now is not to leverage roles and to instead create multiple teams, but then the Managers and Supervisors will have more views to drop down between as a result.