Most of our users use windows authentication through Directory Server.  But we have one user created for an auditor that only needs to access the system a few times a year.  That is a Director Server user who logs in with username and password.

I'm getting an "Account locked. [9011]" error when we try to log in to the repository with that user and I cannot figure out why.

I can't see anywhere in Directory Server where the user could be locked, or in the Administration Console.  As far as I can tell, this user has appropriate groups and permissions granted.

Is there some weird buried setting where this user could be locked?

I don't see anything in the Directory Server > Accounts screen.

I don't see anythign in the Administration Console > Users and Groups > Laserfiche Directory Accounts screen.

I do have a couple other Directory Server Users that are set-up for system use and they work fine.  This is the only actual user account that is set-up as a Directory Server User.