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Question

Question

Offline form Submission failing

asked on February 15, 2023

A user has the iPad Laserfiche App with a form stored locally for offline field work. 

The field work consists of a few field entries and images taken to be submitted with the form.

 

User was out in the field this morning and submitted 13 offline forms, each one with ~3 pictures.

The Form's limitation for file size is 250mb, and 10 files per form. 

 

He got back into the office, iPad got on on the internal wifi (not a huge amount of traffic as it is limited to certain devices) and 2 forms uploaded and the rest failed. 

I had him log out of the app and back in again and one form uploaded, the rest failed. 

I looked at the even viewer of the server that the forms, and mobile, instances are on and the Event Viewer showed multiple instances of failed uploads due to file size exceeded.

Looking at the offline forms the file size and file count is not hitting the limits identified in the form itself.

 

Is there a bandwidth issue at play? Is there an inherent size, or count, limit that is buried in the app?

Did he just overload the upload function of the iPad and server?

I was able to upload an offline form with 6 images without issue when the device was back on wifi. 

Not certain what is going on here, have asked my VAR but figured I would post here as well.

 

we are on

iOS app 2022.12.13.968720

Mobile server 11.0.0.485621

Server 11.0.0.206

Forms 11.0.2212.30907

 

 

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Replies

replied on February 15, 2023 Show version history

Looks like a good one for support.  Have you submitted a ticket?  I have not encountered this issue yet.

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replied on February 15, 2023

Hi Franz this was discovered this afternoon hit up my VAR to see if they have answers and popped this post up as well to see if anyone else has thoughts, I have not put a ticket in yet (I thought my VAR could only do that!)

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replied on February 27, 2023

Can you increase the file size limit temporarily to check whether the submission can succeed? After the submission is succeed, you can check the size of the files uploaded to see whether they actually reach the previous limit. 

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