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Question

Question

Users are getting Access Denied when using Connector to open scanning

asked on February 9, 2023 Show version history

We have an issue where the users cannot use the Connector to open the scanning and setup all the fields for the template because when they go to save the document they get an Access Denied error.  If they open the scanning from the folder on the webserver, it works just fine.  I see that others have had this issue, but no one every says if they figured a way around it.  Connector is saving to the same folder that they would be using the website to scan into.

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Replies

replied on February 9, 2023

Please open a support case so we can get trace logs that can be used to troubleshoot the problem.

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replied on February 10, 2023

I would like to open a support case, but I haven't found a way that I can.

 

We did find a work around, if you choose the Laserfiche Client, even though we don't have it installed, it works just as it should.

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replied on February 10, 2023

Hi Erik, your Solution Provider has to open the case on your behalf.

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