Hi

We have a form where a multifield sometimes ends up right where a page break is when saving as a tiff or a pdf to the repository and also when emailing the form.

Do you mean you have a multi-line field?  When the page breaks, it splits up the field so some of field is on the bottom of one page, and the rest is at the top of the next field?

Do you have pagination enabled for this form?

After continuing to have issues on both Tiff and PDF on email and save to repository tasks where the created forms in tiff or pdf format had the issue of cutting off parts of any type of field on a page break, we decided to return forms back to using Chromium for the engine that creates the tiff and pdfs.

Success!

All of the issues have disappeared and things are back to normal. We can once again use the new designer instead of going back to the old designer.We've asked for an exception to continue using Chromium on those servers so that we do not lose any more information in the future.

Hello,
I was having a similar problem and it seemed to resolve itself once I switched up the theme a bit.  
Wanted to share that in case it helps someone.

We are using Forms 11 and the form in question was created in the new designer.

Christine

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Update - still having the issue.  I spoke too soon.

Christine

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I'm back....

This might sound strange, but I seem to be seeing better results when I set the default printer on the Forms server to "Save as PDF".  This even impacts the way the tiff looks (that is saved to the repository) and email attachments (the form attached to an email).  

You can test this on the initial "Thank You Page" after  form is submitted (if the print option is enabled).   Change your settings and see how it impacts the print view of the form.  

I also added a border (weight:  30) to my form Theme.  This seems to have helped as well.

Of course if anyone has other solutions / workarounds that would be great!

Christine

Hi Ingeborg,

I noticed you say it's working for PDF but not TIFF, can you provide more information how is the form configured now? I'd recommend you open a support case and provide the below information:

1. The exact version of Forms

2. The process you used to reproduce the issue

3. Images of how the TIF looks like and compare to PDF

4. It would be better if you can build a test process with some fake data to reproduce

We were not able to reproduce the issue using new form designer and Edge.

If anyone run into the same issue, please open a support case and provide the business process along with the reproduce video. 

We are still trying to replace Chromium with Edge and have installed a test server with version 11..... 

After our first test today we immediately had the issue again. I have attached 2 files. One a jpg which is a screenshot of the form within forms and another the PDF of what is created in an Email task in Forms. The "save to repository" task in Forms saves the form exactly like the PDF with missing information. 

In the jpg you will see where there is a purple line is where Forms now puts a page break and the red box is the data that is missing in the repository and the email but not in the form server.

Here is a screenshot of the same page break using the Chromium that the forms server installed

We also established that if puppeteer is redirected to either Chrome or Edge it will do the losing of 1 line that breaks over a page break. As shown here: