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"One or both of username and password are invalid" when setting up DocuSign for LF Cloud

Laserfiche Cloud Integrations Laserfiche
Updated June 18
posted on January 30, 2023

Has anyone else come across this error in Laserfiche Cloud when configuring the DocuSign integration? Not sure if it's because of the switch that was announced late last year (https://answers.laserfiche.com/questions/202626/Updated-DocuSign-Configuration-Steps-for-Compliance-with-DocuSign-Security-Updates). 

I followed the instructions here: https://doc.laserfiche.com/laserfiche.documentation/en-us/Content/DocuSign_Config.htm

But I'm running into "One or both of username and password are invalid" when attempting to send the envelope. The strange thing is that I can see the template options and enter the recipient information.

 

 

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replied on October 25, 2023

Have you got any resolution please share it to me.

 

We are having same issue since month.

 

Thanks,

pratik

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replied on June 18

Was there ever a resolution to this. It is our first time trying to use the Docusign integration and we are also told our username and password is incorrect when we know it is correct.

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