Barracuda Networks quarantine notification for laserfiche email notification

replied on December 19, 2022

Are you trying to have your process send from an @laserfiche.com domain address? If so, that is likely part of the issue because things like Barracuda will usually flag that as "spoofing"

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replied on December 19, 2022

yes the notification is sent from Laserfiche Notification <donotreply@laserfiche.com>. I have informed the client to allow in their Barracuda settings. Is there any other solution?

Thank you.

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replied on December 19, 2022 • Show version history

When you say it is sent from Laserfiche Notification, do you mean it is being sent from Laserfiche (the company), or is it being sent from an internal system?

If the email is being sent by an in-house process, I would recommend using the local domain rather than the Laserfiche company domain.

Either way, you'll need to check the Barracuda settings because that's where the filtering decisions are actually occurring.

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replied on December 19, 2022

The notification is sent from in-house process. Where can I change the domian on the process? Kindly advise.

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replied on December 19, 2022

Is this LF Cloud? If so, then the @laserfiche.com address may be expected.

What I meant to ask is whether the emails are being sent through one of your own servers, but if it is coming from LF Cloud then I'm not sure if that is something you can change.

The biggest thing is still the Barracuda settings.

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replied on December 19, 2022

yes Its laserfiche cloud. Thank you Jason.

I will have to inform the IT dept at the clients to allow laserfiche emails in their Barracuda settings.

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Barracuda Networks quarantine notification for laserfiche email notification

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