Hello, I have a LF Cloud customer who wants to be able to view user task metrics for a business process I built for them. Currently, this business process exists entirely in the repository and revolves around indexing and reviewing scanned documents. We have a Workflow that monitors status fields and when they complete a task, they just change the status of the field and it moves to the next task.
The business manager would like to start measuring how long it takes for these documents to go through each task and also have that broken down by user to see the average duration and volume per user.
I'm wondering if we brought this process into Forms, would the business manager be able to easily report/view this type of data through the built in reporting functionality of Forms on the Cloud platform.
I know the operational dashboard for on-prem displays a lot of task and user metrics by default. I'm not sure it would have everything she's looking for but it would be a good start from what I remember about it.
However, looking at the Reporting tab for Cloud I don't see anything like the dashboard on-prem has. I looked at each of the reports pretty thoroughly and I don't see how any one report would tell the manager what she's looking for. An advanced user may be able to apply enough filters and run enough reports to determine this information but that's not what we're looking for.
Is there something I'm missing when it comes to business process analytics in the Cloud? I know that Cloud is building a lot of functionality around teams....are the metrics I'm looking for now centered around some sort of teams reporting?