Question

Printing Issue with Web Client on Windows (Adobe Pro)

Web Client Laserfiche Version 11

Updated November 30, 2022

asked on November 29, 2022

We are having an rendering issue when attempting to print from the repository on the web client 11.0.2109.7. The issue only occurs with Window machines that have the Adobe Pro version 2022.003.20282 64-bit. All Macs and Windows machines without Adobe Pro do not experience this, and uninstalling Adobe Pro does not correct the issue.

Our process creates Financial Aid notices to be printed for incoming students. Until Adobe updated, we had no issues. However, this new version is causing the print to become blotchy, for lack of a better word (see below). The blotchiness is not the same on each notice. It occurs after the electronic file creation at the print dialog preview and print. The document can be downloaded and printed without any issues. Has anyone else experienced this and found a solution to fix it?

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replied on November 29, 2022

To possibly state the obvious, the way printing works in the web client is by sending the user a pdf for them to print using an application already installed on their machine. So one way to simplify troubleshooting is to save a copy of that pdf and try various approaches to printing it. That will remove the web client from the loop and could make it easier for your IT or possibly Adobe support to assist.

What is really interesting is that you say printing from Edge has the same problem, when the commonality is that Adobe is updated. Does that mean that Adobe updated a shared system dll?

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replied on November 29, 2022

Have you tried printing from different web browsers on your Windows machines that have Pro? If not that would be the first thing to check. See if the problem is with the Acrobat browser extension.

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replied on November 29, 2022

Glen,

Yes I attempted using both Chrome and Edge. I also disabled the Adobe Extension and changed the default application for PDF to Edge. I have attempted with different users on different machines to eliminate a user preference setting. No luck with any of these steps.

Thank you for your response! If you have any other ideas, please feel free to throw them out there!

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replied on November 30, 2022

If I were you I'd roll back Windows Acrobat Pro to the previous version that worked.

Prior experience and gut instinct tells me your next best bet is tinkering with the print settings and print drivers, and that could easily eat many hours or days. I've had some REALLY weird things happen with Acrobat, print drivers, fonts, and image formats over the years.

I'd say contact Adobe support, because this sounds like an Acrobat problem rather than a Laserfiche problem, but I would not hold out much hope of a useful answer there. :(

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Printing Issue with Web Client on Windows (Adobe Pro)

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