Question

Save to repository in progress

Version 11 Forms Laserfiche

Updated January 12, 2024

asked on November 21, 2022

Save to Repository is not working for any On Premise Forms business process. There are no error messages. Tried uninstalling, reinstalling, updating to the newest version, changing to using Chrome and Edge, and nothing seems to work.

Support mentioned one similar support ticket that STR was stuck; it turned that that their IT configured some network settings and after IT fixed something it worked again. They didn't let us know what their changed was.
Troubleshooting note on puppeteer that Chromium, Edge, or Chrome (depending on the settings) is launched by puppeteer. However Forms does not seem to be attaching.
We ran the command to launch chromium with parameters like this: "C:\Program Files\Chromium\Application\chrome.exe" --disable-extensions

Think it may be a network setting, but no clue what.

Any ideas?

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replied on January 11, 2024

Hi Michael,

Did you ever fix this issue? We're seeing something similar.

Many thanks,
Dan

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replied on January 11, 2024

This was an issue with the antivirus. Laserfiche directed us to whitelist anything under C:\Program Files\Laserfiche, C:\Program Files (x86)\Laserfiche, C:\Program Files\Common Files\Laserfiche, and C:\Program Files (x86)\Common Files\Laserfiche. They also suggested to whitelist some ports using https://support.laserfiche.com/resources/3490/default-network-ports-for-laserfiche-products.

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replied on January 12, 2024

Thanks for the reply Michael! The guys here have resolved our case now too, the resolution in our case was to stop IIS, uninstall forms, remove any remaining folders in program files/app data, then re-install forms. Just uninstalling/re-installing the product didn't seem to help.

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