Maybe this is something easy I am missing but I am messing around with an alternate cutoff instruction. This is just a dummy record and info.
Schedule - 2 Years after coverage terminates
Cutoff Event - Coverage End Date
OR
Schedule - 6 Years after termination
Cutoff Event - Termination Date.
I have a dummy record where I have the filing date of 7/1 and I have set the expiration of coverage to 12/31.
I cannot cut this off since of course it's not 12/31 yet. Now lets say this person gets terminated today so I want to set the alternate retention schedule and I set the termination of today.
Why can I not cutoff this record? I still see the Cutoff Instruction as Coverage Termination but the alternative event has kicked in. We'd want to cut this off today as the termination date is today.
What am I am missing in the setup or actions?
Thanks,
Chris