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Question

Question

Docusign integration

asked on November 7, 2022 Show version history

I was trying to activate docusign feature in Laserfiche Repository. 

 

The setup is done with all the required settings as per the instructions found in the Administration guide.

https://doc.laserfiche.com/laserfiche.documentation/11/administration/en-us/Default.htm#../Subsystems/Integrations/Content/LaserficheImportWebServices.htm?TocPath=Integrations%257CLaserfiche%2520Web%2520Import%2520Services%257C_____0

 

The validation of the account settings passes without any errors and the integration settings in the Repository is done and validated too.

 

When a document is selected and Request for signature with docusign triggers the signing process is shows up with this dialog.

 

 

and the windows event viewer, has this in the logs

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Replies

replied on November 8, 2022

This error is likely from an issue with the DocuSign credentials you must provide in step 9 of the Configuring WebAccessConfig.xml section of Enabling the Request Signature With DocuSign Option in the Web Client.

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