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LF Cloud - Integration with Application (CityView)

Laserfiche Cloud Integrations
Updated October 27, 2022
asked on October 26, 2022 • Show version history

I'm looking for server/URL information for Laserfiche Cloud to integrate our CityView application. We had this working with the on-prem version of Laserfiche, but I'm unsure where to find the information CityView requires for Laserfiche Cloud. See attached picture. Does anyone know where I can find this information?

Edit: Added working on-prem config and current cloud config (not working)

working-onprem-config.png
cityview-lfcloud.png
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Replies

replied on October 26, 2022

Hi Michael,

It would be helpful to see the values from the working on-prem configuration as context clues. Please redact/replace any identifying information with example values that convey the same format. E.g., if the "Access URL" is "https://realserver.realdomain.com/laserfiche", replace it with "https://webclient.example.com/laserfiche".

My initial guesses are as follows:

  • Database ID - The repository name. "Database" is an old backend term for a repository that's still used by the Laserfiche SDK in some cases. For Laserfiche Cloud, this is your repo ID like "r-12ab34cd".
  • Database Name - Probably also the repo ID.
  • Desktop Link/Access URL - Since the "Desktop Viewer" is "WebAccess", probably one of the following:
    1. Laserfiche Cloud web client URL with Browse path and repo parameter: https://app.laserfiche.com/laserfiche/browse.aspx?repo=r-12ab34cd
    2. Laserfiche Cloud web client URL with Browse path and without repo parameter: https://app.laserfiche.com/laserfiche/browse.aspx
    3. Laserfiche Cloud web client URL with DocView path and db (repo) parameter: https://app.laserfiche.com/laserfiche/DocView.aspx?db=r-12ab34cd
    4. Laserfiche Cloud web client URL with DocView path and without db (repo) parameter: https://app.laserfiche.com/laserfiche/DocView.aspx
    5. Laserfiche Cloud web client base URL: https://app.laserfiche.com/laserfiche/
    ---
    All using your own repository ID and region-specific base URLs where applicable. If you're using a non-US Laserfiche Cloud region, update the base URL with the version for your region (laserfiche.ca or eu.laserfiche.com). 
  • Volume - Hopefully you can leave this blank as it's an optional parameter for document import SDK calls. Create/Import operations without an explicit volume specified inherit the volume from the parent folder. 
  • Server Name - repositoryName + ".laserfiche.com (or regional variant) will likely work. E.g., "r-12ab34cd.laserfiche.com".
  • Workspace Link/Access URL - Since the "Workspace Viewer" is "WebAccess", this value is likely the same as for "Desktop Link/Access URL" as described above.
  • WebLink/Access URL - Likely https://portal.laserfiche.com/Portal/Welcome.aspx?repo=r-12ab34cd or variant thereof similar to those described in "Desktop Link/Access URL".

 

Hope that helps!

 

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replied on October 27, 2022 • Show version history

Hi Samuel,

That's certainly very helpful and detailed, thank you! Unfortunately, I haven't had any luck with those settings yet. Here are some additional notes I should have mentioned:

  • Any field with "Viewer" in the name is a dropdown with 3 options:
    • WebAccess
    • WebLink
    • ExportDocument (or LaserficheClient for Desktop Viewer field)
  • Choosing anything other than LaserficheClient in the Desktop Viewer field asks for an additional URL with the field name "Desktop Link/Access URL" (not in picture due to LaserficheClient being chosen)
  • With on-prem, ExportDocument/LaserficheClient is what was chosen (reflected in picture). I wasn't sure if this would work with Laserfiche Cloud
  • For Server Name, it is just the name of the Windows server running the repository without http(s), so I think you are correct with the info you provided for that
  • Database ID has to be numeric (so repository name doesn't work in that field), but was set to 0 so I will leave it as 0 for cloud.
  • When Volume is left blank, it changes to DEFAULT. Our on-prem volume is simply called [RepositoryName]_VOL. I left this as DEFAULT for cloud.

Thanks so much again for your assistance.

Edit: I have now added the current cloud config that isn't working yet. Note that the User Name of CityView is a service principal in Laserfiche Cloud, using the 1st service principal key as the password.

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replied on October 27, 2022

Hmm. I'm fairly certain you'll need to use the "WebAccess" option wherever it's available. Is there any configuration documentation available?

Is this the integration and if so have you reached out to the developer for assistance yet?

CityView Government Solutions

If it turns out they need to make some changes to be compatible with Laserfiche Cloud, I suspect we'd be able to get in touch and provide some guidance.

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replied on October 27, 2022

OK I'll give that a shot.

That's them. I reached out before posting to LF Answers, but I haven't heard back yet unfortunately. I suspect we may be their first customer using LF Cloud (rather than on-prem). If I hear anything or get a working configuration, I'll update this thread. I hope we can get it working soon!

Thanks again Samuel. 

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