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Question

Question

Forms Cloud - Signature Lost even when Disabled

asked on October 25, 2022

Signed forms are losing the signature, even when the field is Disabled.

It shows disabled but does not show the signature

The signature can only be seen on the step where it was signed. In the past as long as this field was disabled/read-only it would not lose the signature, allowing users to append sections of new data to the already signed form.

Appending sections of new data to a previously signed form is very common, think of the I-9.

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Replies

replied on October 27, 2022

Are you using field rule to disable the signature field? The value of the signature field will be displayed if the field is set to read-only in the field settings or the signature field is inside a section which has been set to read-only in field settings. 

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