Question

Server error in '/DocuSignConnectService' application

Integrations Laserfiche

Updated October 26, 2022

asked on October 21, 2022

Hello to all
I am trying to integrate the DocuSign module into Laserfiche. I can send documents for signature, but they do not come back to Laserfiche automatically.

On the DocuSign page, I get the error 500.

In the event viewer, I have a lot of error messages that I don't understand.

I need your help please.

How can I get a return in Laserfiche of documents signed via DocuSign?

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Replies

replied on October 21, 2022

The error means that DocuSign did not send the data in the format that the receiver was expecting. Make sure you configure it as described in the documentation. In particular, the "Legacy" and "Aggregate" settings are required.

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replied on October 25, 2022

Hi Brian,

I don't really understand the part 4.

What that means "replace 000ab000 by actual value" ? What is the "actual value" ?

Last question, I did'nt find the "Legacy" and the "Aggreage" settings.

Can you confirm if it looks like the print screen below?

Thanks in advance.

Regards

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replied on October 26, 2022

What goes in the url is the repository name, you should replace that string with your actual repository name.

I'm not sure where your screenshot is from. The items I called out are controlled here:

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replied on October 23, 2022

Bonjour,

En PJ, un exemple de configuration pour recevoir les documents, certificats envoyés par DocuSign.

Config_Ds.pdf (210.63 KB)

| Download

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replied on October 24, 2022

That appears to show correct configuration on the Laserfiche side, but my comment was about verifying configuration on the DocusSign side. It appears that DocuSign is sending the data in the incorrect format.

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replied on October 25, 2022

Bonjour Samir,

Merci pour le coup de main. J'ai testé l'url https://vantalespc.ddns.net/docusignconnectservice/diagnostics/testlogin et j'ai bien le message retourné.

J'avoue qu'avant ce message j'ai eu une notification d'alerte m'indiquant que mon site n'était pas certain (malgré le certificat SSL).

J'ai rencontré ce soucis uniquement sous Chrome ; sous Firefox et IE aucun message d'alerte.

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replied on October 26, 2022

When I visit that url, the certificate appears to be valid and matches the host. If there is a certificate problem, you would expect the DocuSign logs to say something either explicitly about the certificate or more generically about "failing to establish a secure connection".

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Server error in '/DocuSignConnectService' application

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