Question

Quickfields - PDF

Quick Fields

Updated October 13, 2022

asked on October 8, 2022

We upgraded our Quickfields application to Version 11. Since then on one of our sessions we always have from 1 to 6 files that didn't converted to an electronic document and stayed as a PDF but without pages.

Checking the QuickFields Agent Administration Console... I see this error message:

"A generic error occurred in GDI+. at Laserfiche.PdfServices.PdfExtractor.importPDFPageImage (PdfFile file, DocumentInfo doc, Int32nPageIndex, Int32&Height)"

Do you know how can we fix this? Please see pictures regarding this.

QF error.PNG (16.87 KB)

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no pages.png (42.35 KB)

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Replies

replied on October 9, 2022

Can you generate pages for those pdfs after store in the repository? Or can you stably reproduce the issue with Quick Fields Agent using those pdf files?

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replied on October 11, 2022

No, I can't generate pages for those PDFs when it comes like that. But, we have a "backup" folder where today's files go. Basically all that I have to do is going into the backup folder, select the "bad" PDFs, generate pages, and then manually process them on quickfields. That's how I have been doing it every day, cause everyday I get from 1 to 5 PDfs with no pages.

I want to see if there's a fix for this? :(

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replied on October 11, 2022

We will check whether we can reproduce it on our side.

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replied on October 12, 2022

Thanks! let me know if you need additional information.

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replied on October 13, 2022

If you can open a support case with your solution provider and provide us the Quick Fields session you are using and some sample pdf files that you can reproduce the issue as well as the logs for Quick Fields Agent, it will be easier for us to troubleshooting.

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Quickfields - PDF

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