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Question

Question

Displaying Excel Spreadsheets

Version 11 Laserfiche Web Client
Updated September 29, 2022
asked on September 23, 2022

Has anyone else ran into a problem with Laserfiche displaying spreadsheets in the web client?  I am having a couple issues with larger spreadsheets when opening in the document viewer. 

  1. It is displaying the full spreadsheet.  With spreadsheets that contain a lot of columns, this renders it unreadable unless you zoom in +600%
  2. Regularly getting a insufficient memory error when bringing up the spreadsheet. 

 

Any tips or tricks would be greatly appreciated. 

Thanks!

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Replies

replied on September 23, 2022

Hi Drew, are you experiencing these issues in the embedded Offline Online viewer? A screenshot with any sensitive data redacted would be helpful.

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replied on September 29, 2022

Samuel, I am experiencing this issue with just the regular Laserfiche Document viewer.  The larger spreadsheets are getting the out of memory error after a couple seconds of trying to display.  

I've been looking into adjusting the web url's to download the spreadsheet automatically, but as I understand it, the web URL generation is having a bug in the Web Client 11, is that correct?

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replied on September 29, 2022

I'd recommend opening a support case through your Solution Provider. I'm not part of Support or Development and can't speak to potential Web Client bugs here. Please provide a few sample spreadsheets you've been able to reproduce the issue with. The "it's unreadable when there are a lot of columns unless you zoom 600%" issue is potentially a fixable bug/issue.

The component you're likely having trouble with is the Laserfiche Document Preview Service (LDPS) which renders png images of Office documents pages. It's a component of the Laserfiche Web Client installation and runs as its own IIS application.

You should check the memory utilization on the server with Web Client/LDPS when you get the "insufficient memory" error. LDPS has to load the spreadsheet into memory in order to generate the images, and if the spreadsheet is large, that will use more memory. No way around that. If the server is maxing out memory utilization, allocate it additional memory.

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