You are viewing limited content. For full access, please sign in.

Question

Question

The specified object was not found in the store, The process failed to get the correct properties

asked on September 21, 2022

I am receiving the following error for multiple accounts in the EmailArchive\Service\Admin logs:

Log Name:      Laserfiche-EmailArchive-Service/Admin
Source:        Laserfiche-EmailArchive-Service
Date:          9/21/2022 2:45:18 PM
Event ID:      31
Task Category: ProfileLoadError
Level:         Error
Keywords:      Session0,Session1,Session2,Session3,Profile
User:          XXXX
Computer:      XXXXX
Description:
Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException.
 
Message: Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.
Inner error:
	AdditionalData:
	date: 2022-09-21T21:45:18
	request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
	client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8

 
StackTrace:    at Microsoft.Graph.HttpProvider.<SendAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.<SendRequestAsync>d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.<SendAsync>d__34`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.<MoveMessage>d__8.MoveNext()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Laserfiche-EmailArchive-Service" Guid="{DA244C5A-571F-59A8-DD40-A50F8854D1AB}" />
    <EventID>31</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>65503</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000f00000000080</Keywords>
    <TimeCreated SystemTime="2022-09-21T21:45:18.677927200Z" />
    <EventRecordID>105352</EventRecordID>
    <Correlation />
    <Execution ProcessID="15576" ThreadID="20512" />
    <Channel>Laserfiche-EmailArchive-Service/Admin</Channel>
    <Computer>XXXXX</Computer>
    <Security UserID="S-1-5-21-64564757-1305693117-1901743163-37621" />
  </System>
  <EventData>
    <Data Name="type">Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException</Data>
    <Data Name="message">Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.
Inner error:
	AdditionalData:
	date: 2022-09-21T21:45:18
	request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
	client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
</Data>
    <Data Name="stackTrace">   at Microsoft.Graph.HttpProvider.&lt;SendAsync&gt;d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.&lt;SendRequestAsync&gt;d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.&lt;SendAsync&gt;d__34`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.&lt;MoveMessage&gt;d__8.MoveNext()</Data>
  </EventData>
</Event>

Does anyone have any ideas what would be causing it? The message is not very descriptive. We are using Import Agent version 10.4.0.135.

0 0

Replies

replied on June 5, 2023

Hi Blake.

Where you ever able to resolve this?

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.