asked on September 21, 2022
I am receiving the following error for multiple accounts in the EmailArchive\Service\Admin logs:
Log Name: Laserfiche-EmailArchive-Service/Admin Source: Laserfiche-EmailArchive-Service Date: 9/21/2022 2:45:18 PM Event ID: 31 Task Category: ProfileLoadError Level: Error Keywords: Session0,Session1,Session2,Session3,Profile User: XXXX Computer: XXXXX Description: Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException. Message: Code: ErrorItemNotFound Message: The specified object was not found in the store., The process failed to get the correct properties. Inner error: AdditionalData: date: 2022-09-21T21:45:18 request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8 client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8 ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8 StackTrace: at Microsoft.Graph.HttpProvider.<SendAsync>d__18.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.BaseRequest.<SendRequestAsync>d__38.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.BaseRequest.<SendAsync>d__34`1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.<MoveMessage>d__8.MoveNext() Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Laserfiche-EmailArchive-Service" Guid="{DA244C5A-571F-59A8-DD40-A50F8854D1AB}" /> <EventID>31</EventID> <Version>0</Version> <Level>2</Level> <Task>65503</Task> <Opcode>0</Opcode> <Keywords>0x4000f00000000080</Keywords> <TimeCreated SystemTime="2022-09-21T21:45:18.677927200Z" /> <EventRecordID>105352</EventRecordID> <Correlation /> <Execution ProcessID="15576" ThreadID="20512" /> <Channel>Laserfiche-EmailArchive-Service/Admin</Channel> <Computer>XXXXX</Computer> <Security UserID="S-1-5-21-64564757-1305693117-1901743163-37621" /> </System> <EventData> <Data Name="type">Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException</Data> <Data Name="message">Code: ErrorItemNotFound Message: The specified object was not found in the store., The process failed to get the correct properties. Inner error: AdditionalData: date: 2022-09-21T21:45:18 request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8 client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8 ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8 </Data> <Data Name="stackTrace"> at Microsoft.Graph.HttpProvider.<SendAsync>d__18.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.BaseRequest.<SendRequestAsync>d__38.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Graph.BaseRequest.<SendAsync>d__34`1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.<MoveMessage>d__8.MoveNext()</Data> </EventData> </Event>
Does anyone have any ideas what would be causing it? The message is not very descriptive. We are using Import Agent version 10.4.0.135.
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