asked on September 21

I am receiving the following error for multiple accounts in the EmailArchive\Service\Admin logs:

Log Name:      Laserfiche-EmailArchive-Service/Admin
Source:        Laserfiche-EmailArchive-Service
Date:          9/21/2022 2:45:18 PM
Event ID:      31
Task Category: ProfileLoadError
Level:         Error
Keywords:      Session0,Session1,Session2,Session3,Profile
User:          XXXX
Computer:      XXXXX
Description:
Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException.
 
Message: Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.
Inner error:
	AdditionalData:
	date: 2022-09-21T21:45:18
	request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
	client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8

 
StackTrace:    at Microsoft.Graph.HttpProvider.<SendAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.<SendRequestAsync>d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.<SendAsync>d__34`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.<MoveMessage>d__8.MoveNext()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Laserfiche-EmailArchive-Service" Guid="{DA244C5A-571F-59A8-DD40-A50F8854D1AB}" />
    <EventID>31</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>65503</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000f00000000080</Keywords>
    <TimeCreated SystemTime="2022-09-21T21:45:18.677927200Z" />
    <EventRecordID>105352</EventRecordID>
    <Correlation />
    <Execution ProcessID="15576" ThreadID="20512" />
    <Channel>Laserfiche-EmailArchive-Service/Admin</Channel>
    <Computer>XXXXX</Computer>
    <Security UserID="S-1-5-21-64564757-1305693117-1901743163-37621" />
  </System>
  <EventData>
    <Data Name="type">Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException</Data>
    <Data Name="message">Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.
Inner error:
	AdditionalData:
	date: 2022-09-21T21:45:18
	request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
	client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
</Data>
    <Data Name="stackTrace">   at Microsoft.Graph.HttpProvider.&lt;SendAsync&gt;d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.&lt;SendRequestAsync&gt;d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Graph.BaseRequest.&lt;SendAsync&gt;d__34`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.&lt;MoveMessage&gt;d__8.MoveNext()</Data>
  </EventData>
</Event>

Does anyone have any ideas what would be causing it? The message is not very descriptive. We are using Import Agent version 10.4.0.135.

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