asked on September 21, 2022
I am receiving the following error for multiple accounts in the EmailArchive\Service\Admin logs:
Log Name: Laserfiche-EmailArchive-Service/Admin
Source: Laserfiche-EmailArchive-Service
Date: 9/21/2022 2:45:18 PM
Event ID: 31
Task Category: ProfileLoadError
Level: Error
Keywords: Session0,Session1,Session2,Session3,Profile
User: XXXX
Computer: XXXXX
Description:
Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException.
Message: Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.
Inner error:
AdditionalData:
date: 2022-09-21T21:45:18
request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
StackTrace: at Microsoft.Graph.HttpProvider.<SendAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Graph.BaseRequest.<SendRequestAsync>d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Graph.BaseRequest.<SendAsync>d__34`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.<MoveMessage>d__8.MoveNext()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Laserfiche-EmailArchive-Service" Guid="{DA244C5A-571F-59A8-DD40-A50F8854D1AB}" />
<EventID>31</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>65503</Task>
<Opcode>0</Opcode>
<Keywords>0x4000f00000000080</Keywords>
<TimeCreated SystemTime="2022-09-21T21:45:18.677927200Z" />
<EventRecordID>105352</EventRecordID>
<Correlation />
<Execution ProcessID="15576" ThreadID="20512" />
<Channel>Laserfiche-EmailArchive-Service/Admin</Channel>
<Computer>XXXXX</Computer>
<Security UserID="S-1-5-21-64564757-1305693117-1901743163-37621" />
</System>
<EventData>
<Data Name="type">Error occurred when request server in profile 'Email Import - XXXXX'. Microsoft.Graph.ServiceException</Data>
<Data Name="message">Code: ErrorItemNotFound
Message: The specified object was not found in the store., The process failed to get the correct properties.
Inner error:
AdditionalData:
date: 2022-09-21T21:45:18
request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
client-request-id: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
ClientRequestId: 92d35322-5fad-4b6c-9c46-c11cc9654ea8
</Data>
<Data Name="stackTrace"> at Microsoft.Graph.HttpProvider.<SendAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Graph.BaseRequest.<SendRequestAsync>d__38.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Graph.BaseRequest.<SendAsync>d__34`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Laserfiche.EmailArchive.MicrosoftGraph.Office365MessageClient.<MoveMessage>d__8.MoveNext()</Data>
</EventData>
</Event>
Does anyone have any ideas what would be causing it? The message is not very descriptive. We are using Import Agent version 10.4.0.135.
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