Question

Public access via a link to forms

Laserfiche Web Client WebLink

Updated December 6, 2022

asked on September 14, 2022

Hi,

One of our clients have this problem:

Their Public-Form works fine for external users who are not employees but when an employee clicks on the link from within, Laserfiche prompts for a login. Is this normal? can someone please advice me as to how we can avoid this.

Thanks in advance for your help.

0 0

Answer

SELECTED ANSWER

replied on September 14, 2022

Are they using the same exact link, or just links to the same form?

My first guess would be that they have two separate instances/URLs; One accessible from the Internet for the public, and one hosted within their network for internal users.

The public instance would have the Public Portal license, but the internal site probably doesn't.

As a result, Anonymous access would only work when using the external URL.

If that is indeed how their environment is configured and the employees are using a URL for the internal site, that would explain the login prompt.

The easiest way to check would be to go into the Access Rights for any of the forms using both the two different URLs.

If you see the Public/Restricted options, that instance has a Public Portal license.

If you don't see the option, that instance has no public license and doesn't allow anonymous.

2 0

replied on December 6, 2022

Thank you Jason, I have passed on this info to the client.

0 0

Replies

replied on September 14, 2022

Can you open a support case with more information? It's hard to tell what cause it without knowing the related configurations. Please also provide video to illustrate the issue.

0 0

You are not allowed to follow up in this post.

Question

Question

Public access via a link to forms

Answer

Replies

Sign in to reply to this post.