Question

Forms: The requested service 'IPushNotificationService' may not be running.

Forms Version 11

Updated September 16, 2022

asked on September 13, 2022

Hello,

We have a customer who is getting the following error when testing their "Notification Service" in the Forms Config

We have tried both "Localhost:8268" and "Customer's FQDN:8268" and same error.

There is nothing registered in either the Forms->Admin or Operational logs.

Anyone else seen this is error and if so, were you able to resolve it.

Appreciate the feedback,

Jeff Curtis

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Replies

replied on September 13, 2022

Please verify:

Both Forms Notification Hub Service and Forms Notification Master Service are running (restart them to be sure)
That if you are running either notification service under a service identity that is not the default Local System or a member of the local Administrators group on the machine, you run the "netsh http add urlacl url=https://*:8181/ user="$serviceUser" listen=yes" command as specified in Configuring the Notification Service for real-time updates on the Tasks page
The FormsConfig\Notification Service configuration is correct
- It should be using the same base Laserfiche Forms Host URL as specified in User Authentication. E.g., Forms Host URL: "https://lf.example.com/Forms/" and Notification Hub URL: "https://lf.example.com:8181"
- That if TLS is configured (and it must be if the Forms Host URL uses https) that you have an appropriate certificate for that hostname bound to port 8181. If not, you can configure the port binding using the utility at ".\Program Files (x86)\Laserfiche\Laserfiche Notification\NotificationConfigurationUtility.exe"

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replied on September 16, 2022

Hello Sam,

Slight confusion, this is for the Laserfiche Notification Server Service in the Laserfiche section of the forms Config

We restarted both services and no luck

Both services are running with a Domain Services account that is a local admin on the Forms Server

We did see the NotificationConfigurationUtility.exe in the Program Files (x86)\Laserfiche\Laserfiche Notification folder, all we saw were the "Hub" and "Service" folder.

I did notice the the install happened on the D: Drive, but I believe that shouldn't matter.

Thanks for the feedback,

Jeff Curtis

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replied on September 16, 2022

Yep, I got that.

You will likely find your error with more details in the Laserfiche-Forms-NotificationService/Operational event log. Check there.

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Forms: The requested service 'IPushNotificationService' may not be running.

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