Question

Forms inbox does not load tasks, Monitoring also does not open any instance.

Forms Laserfiche Business Processes

Updated September 12, 2022

asked on September 9, 2022

Laserfiche forms does not show any task in the inbox, it loads forever, same time, in the monitor I once I open any instance I get the message "Laserfiche Forms has encountered a problem.".

I have tried a lot of things, including uninstalling and installing afresh Laserfiche forms with no luck. I have searched on this platform but I found unanswered questions about the same scenario.

I have attached my screenshot for your perusal

Thanks

When I open an instance in the monitor.png

inbox not loading tasks.png (41.03 KB)

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When I open an instance in the monitor.png (11.17 KB)

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Replies

replied on September 9, 2022

Have you searched the event logs on the Forms server?

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replied on September 9, 2022

Yes, I did. Unfortunately, nothing has been logged there. All I can see are logs related to Email Configuration which I assume are there since I have configured email notifications after reinstallation.

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replied on September 9, 2022

I would open a support case with Laserfiche.

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replied on September 9, 2022

Hi Emmanuel,

I've seen this before when the forms routing service is stopped. Or when the user the Forms IIS app pool is running as doesn't have enough rights on the forms server.

A support case is probably the best way to go as Blake says, but just something to check.

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replied on September 12, 2022

When you open a support case, please provide a copy of the backup for the Forms database.

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Forms inbox does not load tasks, Monitoring also does not open any instance.

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