Hi Everyone,
In our process, we have a loop ie Supervisor assigns task back to the initiator (with or without attachments) for further queries. At this stage the form and attachments are saved in the repository.
The initiator does not have access to the repository and hence the attachment along with details are available on the task form for the initiator to review. When initiator reviews the task and submits, the initial attachments submitted by the supervisor is getting saved twice in the repository. How do I prevent this?
After this first iteration, if the supervisor has additional queries and assigns task again to initiator , here the supervisor has to manaully remove the 1st attachment in the file upload field and upload a new attachment. This is the same case for Initiator as well, when they are replying for the second time, they have to remove the previous attachment and upload the new one because we dont want the files getting saved another time.
By using collections I can keep track of the conversations in order, see attachment 1, however how do I avoid saving files multiple times. Kindly advise.
I have attached the process diagram.