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Question

Workflow Designer - unable to connect to server while on a VPN

Workflow
Updated September 1, 2022
asked on August 30, 2022

We've noticed both with a few customers and some of our own employees that when working remotely and using a VPN to connect in to the network, everything LF-related works fine, but we cannot connect to the WF server in the Designer. Accessing the repository using name/IP, browsing Forms and Web Client URL's using the DNS name of the server, and all other areas have no problems.

 

Is there a certain setting or configuration that needs to happen to make it work while on a VPN connection? The WF server is configured to use port 8085 by default.

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Replies

replied on August 31, 2022

Is there a specific error message you receive for the connection failure?

You can do a basic network connectivity check in PowerShell from the end user computers with the following:

Test-NetConnection $wfServerHostnameOrIP -Port 8085

If it returns "TcpTestSucceeded : True" you at least know there's not a firewall or other packet filter in the way.

You should also test if you can connect to the Workflow Server from a Workflow Designer on different computers/servers within the network (not over VPN) if you haven't already.

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replied on September 1, 2022

We ended up having to open up port 8085 on the firewall, I was just puzzled why WF Designer was the only product having issues, but once opened it worked fine.

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