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Question

ExtendedErrorCode: 8333 ExtendedErrorMessage: 0000208D When Syncing Users in Forms

asked on August 24, 2022

When trying to synchronize user accounts in Forms with LFDS, either through the Forms interface or running it manually using the executable, it doesn't make any changes or add any users. Looking in the Laserfiche-> Directory Service-> Server-> Operational Trace log we are see the following error:

Log Name:      Laserfiche-Directory Service-Server/Operational
Source:        Laserfiche-Directory Service-Server
Date:          8/24/2022 12:17:12 PM
Event ID:      28
Task Category: None
Level:         Error
Keywords:      
User:          XXXXX
Computer:      XXXXX
Description:
ExtendedErrorCode: 8333  ExtendedErrorMessage: 0000208D: NameErr: DSID-03100221, problem 2001 (NO_OBJECT), data 0, best match of:
	''
  Extra Information: System.DirectoryServices.DirectoryServicesCOMException (0x80072030): There is no such object on the server.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.PropertyValueCollection.PopulateList()
   at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
   at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
   at Laserfiche.LicenseManager.Utils.LookupSid(IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsForAD(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsFromDirectory(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sidOrName)

Type:
System.DirectoryServices.DirectoryServicesCOMException

Stack Trace:
   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.PropertyValueCollection.PopulateList()
   at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
   at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
   at Laserfiche.LicenseManager.Utils.LookupSid(IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsForAD(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsFromDirectory(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sidOrName)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Laserfiche-Directory Service-Server" Guid="{8F289EF0-F5CB-445B-87AB-2D62C3D1AA63}" />
    <EventID>28</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2022-08-24T16:17:12.807032600Z" />
    <EventRecordID>13039275</EventRecordID>
    <Correlation />
    <Execution ProcessID="5232" ThreadID="2164" />
    <Channel>Laserfiche-Directory Service-Server/Operational</Channel>
    <Computer>XXXXX</Computer>
    <Security UserID="XXXXX" />
  </System>
  <EventData>
    <Data Name="ExtendedErrorCode">8333</Data>
    <Data Name="ExtendedErrorMessage">0000208D: NameErr: DSID-03100221, problem 2001 (NO_OBJECT), data 0, best match of:
	''
</Data>
    <Data Name="Stack Trace">System.DirectoryServices.DirectoryServicesCOMException (0x80072030): There is no such object on the server.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.PropertyValueCollection.PopulateList()
   at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
   at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
   at Laserfiche.LicenseManager.Utils.LookupSid(IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsForAD(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsFromDirectory(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sidOrName)

Type:
System.DirectoryServices.DirectoryServicesCOMException

Stack Trace:
   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_AdsObject()
   at System.DirectoryServices.PropertyValueCollection.PopulateList()
   at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
   at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
   at Laserfiche.LicenseManager.Utils.LookupSid(IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsForAD(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sid)
   at Laserfiche.LicenseManager.LicenseManagerService.GetGroupsFromDirectory(LicenseCacheEntry lce, IdentityProviderSpecs specs, String sidOrName)</Data>
  </EventData>
</Event>

We recently upgraded LFDS to correct a different nestedusergroups error. That error has gone away, but now we have this one. Any ideas what might be causing it?

Forms version 10.4.4.44
LFDS version 11.0.2204.1467

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Replies

replied on October 10, 2022

Hi Blake, 

     Is this issue solved now? If not, please open a support case for further investigation. 

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replied on October 11, 2022

It was resolved, but I just checked the log again before I replied, and it appears to be back.

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replied on March 31, 2023 Show version history

Looking at other KB articles on various websites, this error appears to occur when a specific LDAP object is missing. This can occur for several reasons:

  • an Active Directory (or other LDAP directory) Organization Unit (OU) was imported and then deleted out of Active Directory / LDAP.
  • an Active Directory (or other LDAP directory) Organization Unit (OU) was imported and then was renamed in Active Directory / LDAP.

The interesting thing about the error message I am seeing is that it does not contain the Distinguished Name (DN) that is having the issue.

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