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Question

Forms - Email "currently assigned" cuts off text - bug?

asked on August 12, 2022 Show version history

We recently discovered that emailing a copy of the 'currently assigned' Form is problematic, at least in Laserfiche 11.  We have a user task that uses this function, but the Form the user receives does not use the 'read-only' formatting that these activities typically include.  Thus, multi-line fields are limited to their default size, rather than expanding to present all of the text in the Field.  Since the PDF is only a snapshot, there is no way to see any data that does not fit in the pre-set field size.

 

This does not occur if I use "current data" and assign which specific Form I want to use, but as things stand I cannot use it that way.  The assigned task in this case assigns the Form based on a variable, and the current process data option demands explicit Form specification.

 

We have a couple of workarounds in mind and are discussing them (making duplicate Tasks so we can assign a specific Form rather than variable, emailing data from the Form rather than the Form itself, etc.).  My question is whether this is expected behavior, or if it's a bug that might be addressed in a future version?

Using Laserfiche Forms Professional Version 11.0.2201.20436

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Replies

replied on August 26, 2022

Could you adjust the size of this particular field to be whatever you need it to be using CSS?

Assign CSS class "larger" to field, then add the following to your form's CSS modified to your needs

.larger {
  .fl-component textarea {
    width:100%;
    height:500px!important;   
  }
}

 

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replied on August 26, 2022 Show version history

Thank you for the suggestion!

I did consider that.  I could resize them, certainly (the textarea properties allow for me to specify the line height), but that's really not a very elegant solution.  When little or no text is added, I'm left with a huge chunk of white space.  When a lot of text is added, I could still end up getting cut off.  Ultimately, I didn't feel that would improve the situation at all.

 

What I ended up doing was splitting the one task, with a variable-driven Form displayed, into multiple tasks with a specific Form displayed.  This allows me to send a copy of the Form with current data, and with a specific Form selected.  In that way, the customer receives a properly-generated read-only copy of the Form with dynamically-sized text areas.  It's a less streamlined operation on the backend, but a better customer experience.

I have been informed since writing this post that this is an issue with the classic Forms designer, but not the new one.  Since we make very regular use of javascript to customize our Forms to our specifications, we are not ready to move to the new Designer (which does not yet have JS capabilities).  Since that likely means that this issue would be low-priority at best, I intend to just work around it for the time being.

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replied on January 6, 2023

This bug has been fixed with Forms 11 Update 3:

  • The content for multi-line field is no longer cutoff in the attached form in emails.(392645)

You can see other changes of Forms 11 Update 3 from  https://support.laserfiche.com/kb/1014413/list-of-changes-for-laserfiche-forms-11-update-3 and get Forms 11 Update 3 from Laserfiche 11 package  https://support.laserfiche.com/kb/1014263/software-versions-and-fixes-included-in-the-laserfiche-11-download-package

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