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Question

Quick Fields Agent - Large Files Issue?

asked on August 11, 2022

I'm currently importing Student Report cards into Quick Fields.  When I use the Quick Fields console, it seems to work quite well and goes fairly quickly.  The document is OCR'd, and a unique number is used to look up the Student's information in a OCDB'd Excel sheet.   I've got a couple of example files that are between 2900 and 3900 pages, with 600 to 1200 individual report cards per file.  

When I use the Quick Fields agent, it goes through and collects all the files, but doesn't seem to do anything with them.  They just sit.  

For example - I'm currently importing (via Quick Fields console) a file of 3900 pages.  It has been running for a little over an hour, and it has acquired 1000 pages.  So - this file should take 4 hours.  

When I did the same file with Quick Fields Agent, after an hour it had created images of all the files (in the C:\Windows\Temp folder), but nothing else had happened.  The only thing I could see in the Agent Console was that the job had terminated, but it hadn't completed.  I don't see anything in the Event Viewer that would explain this either.

When I tried this file last time with the Agent, it took nearly a day to complete, instead of 4 hours.  

The other piece of this puzzle is that Quick Fields agent, which I use regularly for smaller 200 page jobs, did a terrible job of catching all the records on these large files.  Quick Fields console is running the same file, and getting all the records.

 

Anybody have any ideas why this would be happening?  Is there a secret setting that I need to change so that the Agent works properly with large files?  I did set the retrieval limit for the the Universal Capture to 2, because the files are so huge I didn't want to get a long queue of files to be processed.  It doesn't seem to impact the Quick Fields Console, but perhaps impacted the Agent?  It certainly didn't help.

 

Thanks for any insight you can offer.

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Replies

replied on October 11, 2022

If the issue still persistent, can you open a support case and provide the file that can reproduce this issue?

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