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Question

Question

Feature Request: Option to Block Connections to LF Server From Old Clients

asked on August 2

Trying to keep end user machines updated with the version of the LF Client that corresponds with the Laserfiche Server in a large organization comes with its challenges. We have implemented the Web Client, but the Windows Client is still the best option for specific users because of the nature of what they do in the system. We restrict end users permissions to be able to install software, but have a platform where we can put approved software that they can install themselves. It's still an issue to get users on the newer version because it doesn't force the user to upgrade. It would be nice if there was an option on the LF Server to block specific versions of the LF Windows Client and present a custom message to tell the end user what they should do. This could help in situations where admins are trying to get users to use the Web Client entirely as well by blocking all LF Windows Clients.

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Replies

replied on August 2

Hi Blake,

While I'm not aware of a method to proactively block connections from older clients and display a useful message, you could write an SDK script that automatically terminates sessions from clients below a certain version once detected.

Because there wouldn't be any immediate informative feedback to the user when their session terminated, it would be important to accompany any such implementation with clear messaging to end users beforehand about the change, when it will take effect, what will happen if they continue using an older client, and the steps to upgrade via your org's software portal.

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replied on August 2

Blocking would be a method of approach but the idea of allowing the user to run their own client upgrade would be the real solution here. When the client launches pop up that states a newer version is available and allow upgrade right then. The client install/upgrade are so minor anyways it should be a no brainer. 

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